Wednesday, May 28, 2008

Table Top Challenge







Yesterday the Table Top Challenge took place at Pacific International Hotel Management School in New Plymouth.



Semester 1 students displayed their creativity in dressing up a table in the restaurant. The first prize was won by Julia & Farrin (pictured on the right), second prize by Sumin and Karishma, third place getters were Sharyar and Vijay. The award for most original table went to Jayde and Laura.







Here are the pictures of the tables.







































Monday, May 19, 2008

Sofital Wentworth Sydney wins top hotel accolades

Sofitel wins top hotel accolades

The Sofitel Wentorth Sydney has received the top honours at the 2008 AHA (NSW) Accommodation Division Awards for Excellence which aim to recognise the best of the best of the state's 3, 4 and 5 star hotels.

The hotel was named Deluxe Hotel of the Year for 2008 while Lilianfels Blue Mountains Resort and Spa and Crowne Plaza Hunter Valley were the joint winners in the Regional Deluxe Property of the Year category.
Crowne Plaza Parramatta was awarded Superior Hotel of the Year 2008, and The Carrington Hotel was named Regional Superior Property of the Year 2008.
There were 29 winners announced from a field of 34 finalists.The glamorous presentation dinner attended by more than 460 people was held at the Four Seasons Sydney which also took out the award for Best Training 2008 award.
More than 460 people attended the gala dinner including the Hon Matt Brown MP, Minister for Tourism, the Hon Don Page MP, Shadow Minister for Tourism and Jayson Westbury, Chairman of the Tourism Industry Council, NSW.AHA (NSW) accommodation division chairman Richard Munro said the awards had attracted a record number of entries from across New South Wales and that the standard had been “very impressive”.“

The Deluxe Hotel of the Year is judged on all aspects of the hotel's operations, including the level of quality and service provided to guests. This year, Sofitel Wentworth Sydney has proved that if offers one of the best accommodation experiences in the State. And for an unbeatable hotel dining experience, you can't go past award-winning chef Sean Connelly's menu at Astral in Star City Hotels and Apartments,” Munro said.Sheraton on the Park, Hilton Sydney, The Observatory Hotel and Four Points by Sheraton Darling Harbour have also been outstanding in their Awards bid this year.

13 May 2008

Wednesday, May 14, 2008

Celebrity-owned restaurants

Celebrity-owned restaurants
May 14, 08 1:58 am


By Jeryl Brunner


The famous faces who feed the foodies

Most celebrities have an intimate understanding of restaurants-especially since a plethora of them worked as waiters waiting for their big break. "You feel like you know everything once you've been a waitress," Sandra Bullock, a former server, once said. But who knew so many stars, like Bullock, would be inspired to return to their roots? Indeed, a number of celebrities have added "restaurateur" to their resumes. And many of them have the same appetite for the craft as they do for their more glamorous jobs.







When it comes to cooking food or making films, Francis Ford Coppola leads with his heart. All of his cafes (as he prefers to call them) represent his personal vision. The Oscar-winning director began cooking in junior high school and has continued ever since. During college (as a very poor student) he couldn't afford to take women on dates, so he would invite them to his tiny apartment and make his mother's recipes. And later, he cooked for his cast and crew during film shoots. So opening cafes was a natural continuation of his passion for cooking and of good, genuine Italian food. In fact, his eateries are among only a handful in the U.S. whose pizza is certified Verace Pizza Napoletana (Genuine Neapolitan Pizza).


For the set design-er, décor-Coppola worked with Oscar-winning production designer Dean Tavoularis. "You make what you like. Whether you are a director or a cook, you're in the decision business," Coppola told Forbes Traveler. "All day long you're saying yes, yes, more of that, no, no, less of this." For the highly lauded director and screenwriter, this recipe has served him well. The Cafe Zoetrope in San Francisco and the Cafe Rosso & Bianco in Palo Alto are doing quite well.
Coppola oversees nearly every detail of his cafes, even working beside new chefs to show how the dish should look. And while other celebrities may not be as involved in their restaurant's operations, several are breaking into the business with gusto.


"Owning a restaurant is a dream for many-part of the "American Dream"-the allure being the hospitality and culinary aspects, and there's the sense of accomplishment brought by entrepreneurship," says Annika Stensson of the National Restaurant Association. It would seem this holds true for famous folks as well.
But, as Stensson warns, you shouldn't open a restaurant to get rich. "Profit margins are generally fairly slim, and running an eatery involves a lot of hard work and dedication... However, everyone needs to eat." And, as Coppola explained, there are spiritual riches to consider: "Having dinner with someone can really cement a personal relationship that can last a lifetime."

Every restaurant has a story, particularly if its proprietor happens to be world-famous. Jennifer Lopez opened Madre's in 2002 to celebrate her Latin heritage. "She wanted a reminder of her maternal grandmother, Julia Rodriguez," says Wassim Boustani, Madre's general manager, "whom she visited when she was growing up in the Bronx on the weekends and made her favorite dishes." The warm décor recalls an inviting Caribbean home, with lace tablecloths, dark wood floors, hand-picked vintage china and chandeliers.

In November 2007, Sandra Bullock opened Bess in the old bank vault of a building built in 1918 on Austin's Old Pecan Street. The structure's historic brick columns and arches, iron railings and old timbers were painstakingly preserved as solid pecan woodwork, custom tile, extraordinary etched glass, antique mirrors and artwork was added.

Danny DeVito's new Italian chop house, DeVito South Beach, pays homage to the actor's family and his childhood. The actor remembers how his mother laid out sheets of pasta on the bed and spent hours and hours stirring the meatball sauce to perfection. Executive chef Francis Casciato (who, like DeVito, also hails from Philadelphia), puts that same care into his own food. He buys San Marzano tomatoes from an exclusive volcanic region of Italy; they're considered to be the best in the world. The pasta sauces and meats at the restaurant are highly seasoned, just like Danny's mother flavored her food. And a number of dishes, including popover bread and giant meatballs, are DeVito's childhood favorites.

Sometimes, opening a restaurant is a celebrity's way of supporting a particular community. Seventeen years ago, Robert De Niro asked the celebrated restaurateur Drew Nieporent if he would join forces to create a restaurant serving the film community of Tribeca, his neighborhood in downtown Manhattan. The Weinstein brothers have been holding court at Tribeca Grill with the likes of Paul McCartney and Tom Cruise ever since.
De Niro continues to foster development in Tribeca. This month, he partnered with celebrated chef Agostino Sciandri to open a New York version of their famed Ago restaurant in De Niro's 88-room Greenwich Hotel. The actor played a major part in the restaurant's creation and look, and he's often found dining there. He chooses much of the design and fabrics featured in the restaurant and hotel and the artwork lining the walls is by his late father, Robert De Niro, Sr.

Other ultra A-list actors are in the game, too. Paul Newman collaborated with noted chef Michel Nischan to open Dressing Room: A Homegrown Restaurant on the grounds of the newly renovated Westport County Playhouse. Profits support the theater. According to Nischan, Newman "envisioned the playhouse and restaurant working together to become a community gathering place where folks could enjoy the types of interactions which once made local American communities like Westport so rich in neighborly relations and local culture." Local purveyors even sell their produce in the parking lot, which hosts a regular Farmer's Market.External souce: To read complete article click hereSource: Forbes Traveler

Monday, May 12, 2008

Australian Hospitality Statistics

Australia foodservice is a $13.7bn business

Australia's cafes, restaurants and caterers generated $13.7bn in income during 2006-07, according to the latest new figures from the Australian Bureau of Statistics (ABS).

According to the ABS data the main sources of income for the 15,423 cafes, restaurants and caterers were takings from meals consumed on the premises (47 per cent, takings from catering services (24.1 per cent), and the sale of liquor and other beverages (19.9 per cent)

There were 1.1 million seats available for dining and looking for bums and all up cafes and restaurants generated $9.7bn in income, and employed 145,546 people (47.4 per cent as casuals).

Waiting staff represented the biggest number of employees (41.7 per cent).Over two-thirds (67.5 per cent) employed fewer than 10 people. These smaller businesses accounted for 27.7 per cent of total cafe and restaurant income.Larger cafe and restaurant businesses (those which employed more than 50 people) accounted for 1.5 per cent of all cafe and restaurant businesses and generated over one-fifth of total income (21.8 per cent or $2,115.5m).

More than half (56.8 per cent) were licensed to sell alcohol.

During 2006-07, operating profit before tax for these businesses was $368.3m and their operating profit margin was 3.8 per cent. Meanwhile for the period catering services generated almost $3.9bn in income, employed 50,268 people (58.5 per cent as casuals). Of those employees waiting staff made up 27.2 per cent, kitchen hands accounted for 23.3 per cent and chefs and cooks represented 18.6 per cent.More than half (57.8 per cent) employed fewer than ten people.

These smaller businesses accounted for 9.1 per cent of total catering income. Larger catering businesses—those which employed 50 people or more—accounted for 78 per cent of the total catering income.During 2006-07, operating profit before tax for these businesses was $208.1m and their operating profit margin was 5.3 per cent.

Around the nation New South Wales accounted for the largest percentage of all café, restaurant and catering businesses (36.3 per cent), followed by Victoria (27.4%). Queensland, ACT, Tasmania, South Australia, Western Australia and Northern Territory collectively accounted for 36.7% of all cafe, restaurant and catering businesses.

1 May 2008
Source: Australian Hospitality News, Products and Services

Customer Service - Engage Me

Engage Me...the voice of your customer

Engage me,
Make me feel special,
Make me feel included,
Make me feel valued,
Make me feel appreciated

Engage me,
Tell me that you’re happy to see me,
Tell me that you’re happy to serve me,
Tell me that you’re happy I chose you, instead of your competitors

Engage me,
Welcome me, as if I were a guest in your own home,
Tell me about the service I am about to receive

Engage me,
Thank me for choosing you,
Tell me it was a pleasure to serve me,
Invite me back,
Tell me that you look forward to serving me again…and mean it genuinely

Engage me,
And I will return the favor by being an engaged customer (and your biggest ambassador)

Engage me,
Engage every part of me,
Engage my emotions, my laughter, my curiosity, my anticipation
Engage me, I want to be your customer…that’s why I’m here,
And I will reward you with my patronage, my referrals, and my loyalty...

Engage me.

Written by Bryan K. Williams

Saturday, May 10, 2008

Alcopop tax 'will stem teen binges

Renee Viellaris and Greg Stolz
April 28, 2008 12:00am

PUBS and clubs face audits by the Rudd Government if they profit from a new excise on pre-mixed alcoholic drinks.
The Government has increased its excise on alcopops – alcoholic beverages marketed at teenagers – and other ready-to-drink products from $39 a litre of alcohol to $67 a litre.
Stakeholders admit some pubs and clubs may now start increasing their prices, although the excise only applies to products that were transferred from factories at midnight yesterday, and not current stock.
However hoteliers have welcomed a new 100 per cent tax increase on pre-mixed alcoholic drinks, saying it will stop young people drinking them "like cordial".
Prices are expected to increase by up to $1.30, and are now at the same excise rates as bottled spirits. Almost $2 billion is expected to be raised from the move, with some money directed at preventative health strategies.
A spokesman for Health Minister Nicola Roxon said pubs and clubs would be caught out by existing audits if they tried to profit from the new measures.
Australian Drug Foundation chief executive John Rogerson applauded the measure, saying increasing the cost of alcohol reduced excessive consumption, especially by teenagers.
Mr Rogerson told The Courier-Mail some pubs and clubs might try to increase prices prematurely, but should refrain from taking the step.
Distilled Spirits Industry Council of Australia executive director Gordon Boderick said the tax was unfair, given one of their biggest markets was ready-to-drink dark spirits, generally bought by adult men.
Queensland Hotels Association Gold Coast chairman Tony Condon said the tax increase would "definitely slow the kids down".
"A lot of them have been drinking it like it's lolly water or cordial and all of a sudden, they're off their tree," he said.
"With the tax doubling, pubs and clubs will have no choice but to pass the cost on and I think it will definitely have an impact. I think it's a good thing. The kids might be content to have a few beers now instead of a half a dozen bourbons before they go out."
However a group of young people drinking pre-mixed bourbon and cola in a park at Currumbin on the Gold Coast yesterday said the tax increase would not stop them or their friends buying the drinks.
"I don't think it will," Alicia Wiggins, 23, said.
"It's convenient and it's tasty and I think we'll just find the extra money."
Her friend, Krystal Knight, 30, said high taxes had not stopped her smoking "and I don't think it's going to stop me drinking bourbon and coke".
Ms Roxon told Channel 9's Sunday program she thought the former Howard government contributed to teen binge drinking.
Opposition Leader Brendan Nelson dismissed the claim, saying: "It is an outrageous slur on the previous government for anybody to suggest that by not further increasing the excise or tax on these alcoholic drinks, that that in some way has led to their abuse."

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