Customer Service - Engage Me

Engage Me...the voice of your customer

Engage me,
Make me feel special,
Make me feel included,
Make me feel valued,
Make me feel appreciated

Engage me,
Tell me that you’re happy to see me,
Tell me that you’re happy to serve me,
Tell me that you’re happy I chose you, instead of your competitors

Engage me,
Welcome me, as if I were a guest in your own home,
Tell me about the service I am about to receive

Engage me,
Thank me for choosing you,
Tell me it was a pleasure to serve me,
Invite me back,
Tell me that you look forward to serving me again…and mean it genuinely

Engage me,
And I will return the favor by being an engaged customer (and your biggest ambassador)

Engage me,
Engage every part of me,
Engage my emotions, my laughter, my curiosity, my anticipation
Engage me, I want to be your customer…that’s why I’m here,
And I will reward you with my patronage, my referrals, and my loyalty...

Engage me.

Written by Bryan K. Williams